I. Confidentiality policy and Cookies policy
Thank you for visiting Our Website. Ensuring data protection and data security for our customers and users is a top priority for us at Pierre Fabre. This Privacy Policy and Cookies Policy (“Policy”) explains how We manage your personal information, what personal information and data we collect when you visit and use Our Website and how your personal information is processed.
- Who is responsible for processing your personal data?
- What personal data do we collect about you?
- How do we use your personal data?
- With whom do we share your personal data?
- How long do we keep your personal data?
- What are your rights?
- Cookies
- Contact and complaints
- Updating the Policy
1. WHO IS RESPONSIBLE FOR PROCESSING YOUR PERSONAL DATA?
This Website (www.pierrefabremedicalcare.com.sg), (“Website”), is operated by Pierre Fabre Singapore Pty Ltd., 27-13 South Tower, 1 Raffles Quay, Singapore (hereinafter “Pierre Fabre”, “We”, “Our”, “Us “) who is the data controller of any personal information which may be collected from you on the Website for the purposes described below.
We invite you to read this Policy carefully to acknowledge and understand how your personal information is collected, held, processed, and disclosed when visiting Our Website. Please note that it may be updated at any time by Pierre Fabre. The date of the most recent revision will be displayed on this page. We suggest that you refer to it on a regular basis.
2. WHAT PERSONAL DATA DO WE COLLECT ABOUT YOU?
Depending on your profile (patients / Health Care Professional), services provided by Our Website and used by you (contact form for instance), your choices and the configuration of your terminal (with respect to cookies and other trackers), personal information concerning you (your “Personal Information”) which may be collected and processed by us are:
The data you entered in a form:
Your name (first & last), e-mail address, your healthcare registration number and any other personal details we require to resolve any request or complaints.
Data automatically collected by our server:
your domain; IP address; date, time, and duration of your visit; browser type; operating system; and page visits.
3. HOW DO WE USE YOUR PERSONAL DATA?
The following is an overview of Our purposes for collecting and using your Personal Information and why We need to process it.
| PURPOSES OF THE PROCESSING | WHY WE NEED TO PROCESS YOUR PERSONAL INFORMATION |
|---|---|
| To answer your questions send to us via e-mail or contact forms | Our legitimate interest |
| To provide you with a better service | |
| Carrying out statistical analyses to study user behaviour | Your express consent |
| Notify to the relevant authorities any issue raised by or in relation to the usage of Our products | Our legal obligations |
The Personal Information that is indispensable for Us to fulfil the purposes for using your Personal Information as described above are marked with an asterisk on the various pages of the Website where it is collected. Without the information requested by these mandatory fields, we may not be able to process your requests and/or provide you with the requested products and services. Other Personal Information you may provide Us is purely voluntary and allows Us to know you better and to improve Our communications and services accordingly. Further information on purposes, the use and disclosure of your Personal Information, and legal basis for specific processing scenarios can be found below.
4. WITH WHOM DO WE SHARE YOUR PERSONAL DATA?
Being part of the global Pierre Fabre Group, it will be necessary for Pierre Fabre Singapore to share your Personal Information with Our affiliated businesses when necessary for the purposes set out listed. Our affiliated businesses and their domicile are:
- Pierre Fabre SA, France.
- Pierre Fabre Dermo Cosmetique, France.
- Pierre Fabre Medicament, France.
We may also appoint third party service providers (to operate under Our instructions) to assist Us in providing information, products, or services to you, in conducting and managing Our business, or in managing and improving Our Website. In the circumstances, those third parties may require access to your Personal Information, but only to the extent that is reasonably necessary to fulfil such purpose.
For transfers to other Pierre Fabre Group outside Singapore or the EEA, we have put in place an intragroup Data Transfer Agreement based on the EU Commission approved Standard Contractual Clauses as they may be updated or revised, which protect Personal Information transferred between Pierre Fabre entities.
You have a right to obtain details of the transfer mechanism under which your Personal Information is transferred outside of Singapore or the EEA by contacting dpofr@pierre-fabre.com.
We may also share your Personal Information with third parties in connection with potential or actual sale of Our company or any of Our assets, or those of any affiliated company, in which case Personal Information held by Us about Our users may be one of the transferred assets.
We will also respond to requests for information where required by to do so by the applicable law, or when such disclosure is required to protect Our rights and/or comply with a judicial proceeding, court order, request from a regulator or any other legal process served on Us. If you would like to contact Us, please refer to below under the heading, “Contacting Us about your Personal Information”. Our professional advisors such as lawyers and accountants, auditors, Shareholders, Professional insurers or any other relevant types of insurers, and Regulatory authorities. Please note that this list is not exhaustive and that there may be other cases where we share your data with third parties, where this is in the legitimate interest of the PIERRE FABRE Group, permitted by applicable law, or where we are required to do so by law.
5. HOW LONG DO WE KEEP YOUR PERSONAL DATA?
We keep your personal data for a maximum period of one (1) year in order to carry out statistical analyses over a full year.
Finally, the connection logs that are collected will be kept, with your consent, by means of cookies and other trackers used on our Site, for a period not exceeding thirteen (13) months in accordance with applicable laws and regulations. For further details, please refer to the “Cookies” section below.
Once your Personal Data is no longer required for the purposes or for archiving purposes to meet our legal obligations or for prescription purposes, we will ensure that it is either completely destroyed or anonymised.
6. WHAT ARE YOUR RIGHTS?
Under the Singapore Personal Data Protection Act 2012, you have the following rights with respect to your Personal Data:
– Obtain a copy of your Personal Data as well as information on how the Personal Data is processed and on its legal basis.
– Rectify inaccurate Personal Data (including the right to complete incomplete Personal Data).
– Delete your Personal Data (in some cases this right will only apply when it is no longer necessary for the purposes for which it was collected or processed).
– Restrict the processing of your Personal Data where:
- the accuracy of the Personal Data is disputed.
- the processing is unlawful but you object to the erasure of your Personal Data; or
- we no longer need your Personal Data, but it is still necessary for the establishment, exercise, or defence of legal claims.
– Request the portability of your Personal Data in a machine-readable format to a third party (or to you) if our processing is based on your consent or on the performance of a contract that was entered into with you.
– To give general or specific instructions on how your Personal Data should be processed and used after your death.
– Oppose at any time to any telephone contact for canvassing purposes, by registering free of charge on the website www.bloctel.gouv.fr
– Withdraw your consent to the processing of your Personal Data (if such processing is based on your consent) without prejudice to the lawfulness of the processing based on the consent given prior to the withdrawal of consent.
– To object to processing for marketing purposes; and to obtain, or see a copy of, the appropriate steps taken to transfer your Personal Data to a third country or to an international organisation.
You also have the right to lodge a complaint directly with the Personal Data Protection Commission Singapore found here – https://www.pdpc.gov.sg/complaints-and-reviews/report-a-personal-data-protection-concern/personal-data-protection-complaint
Contacting Us about your Personal Information
If you would like more information about the way We manage your Personal Information or are concerned that We may have breached your privacy, please contact Us by using the contact details set out at the end of Our Policy. Please note that We may request proof of identity and verify your identity before responding to any complaint or request for access to your Personal Information.
In most cases, you may have access to your Personal Information. We will deal with all requests for access to your Personal Information within a reasonable time (generally, within 30 days). However, requests for large amounts of Personal Information or Personal Information that is not currently in use, may require further time before a response can be given. Subject to applicable law, we may charge you a reasonable fee for access if the cost is incurred by Us in order to retrieve your information or respond to your requests.
In some cases, we may refuse to provide access to your Personal Information. This may include circumstances where giving you access would:
- be unlawful (e.g, where a record that contains Personal Information is subject to a claim for legal professional privilege by one of Our contractual counterparties);
- have an unreasonable impact on another person’s privacy; or
- prejudice an investigation of unlawful activity; or
- appear to be vexatious or frivolous.
We may also refuse access where the Personal Information relates to existing or anticipated legal proceedings, and such information would not be accessible by the process of discovery in those proceedings.
If We refuse to give you access, we will provide you with reasons for Our refusal.
We will amend any Personal Information about you that is held by Us and that is inaccurate, incomplete, or out of date, if you request that We do so. If We disagree with your view about the accuracy, completeness or currency of a record of your Personal Information that is held by Us, We will provide you with Our reasons.
7. COOKIES
A cookie is a small file that may be placed on the hard drive of your device or on a website’s server. We use cookies to obtain certain automatically collected information described above.
The cookies used on our platform are mandatory and essential to the functioning of the site.
8. CONTACT AND COMPLAINTS
Telephone: +65 6636 3961
Postal address: Pierre Fabre Singapore Pty Ltd. 27-13 South Tower, 1 Raffles Quay, Singapore 048683.
If you have any questions regarding this Privacy Policy or if you wish to exercise any of your rights, we have a Data Protection Officer who can be contacted at the following details: dpofr@pierre-fabre.com
9. UPDATING THE PRIVACY POLICY
We may change this Policy from time to time to reflect changes in the applicable law and/or Our privacy practices. The date of the most recent revision will appear on this page. We suggest that you refer to it on a regular basis. Last modification: 08/05/2024